Welcome to Kenton Florist. These Terms & Conditions ('Terms') set out the legal agreement between you, the customer, and Kenton Florist for the purchase and delivery of flowers and related products via our online store. By placing an order for flower delivery to Kenton or the surrounding areas through our website, you agree to be bound by these Terms. Please read them in full before placing your order.
These Terms apply to all online transactions for flower delivery services carried out by Kenton Florist within Kenton and neighbouring areas. Where Kenton Florist is mentioned, references are to the management and employees operating under the Kenton Florist business name.
You can browse and select our flower arrangements and related products for delivery to Kenton and the surrounding regions directly through our online platform. Orders can only be submitted via our website. When you place an order, you will receive an order acknowledgment by email summarising the details. This acknowledgment does not constitute acceptance of your order, which occurs only once payment has been received and we have confirmed your order for processing.
Kenton Florist reserves the right to refuse any order prior to acceptance. In the event of refusal or non-acceptance, any payment made will be refunded to you promptly and in full.
During the checkout process, you will be asked to ensure that all personal information, including delivery address and recipient details, are accurate and complete. The accuracy of this information is vital for the successful delivery of your order in and around Kenton.
All products displayed on our website are subject to availability. In instances where specific flowers or products are unavailable due to seasonal or supply constraints, Kenton Florist reserves the right to substitute items of equal or greater value and similar style. We will always attempt to contact you to advise of any major substitutions before completing your order.
All prices shown on the Kenton Florist website are in Pounds Sterling (£) and are inclusive of all applicable UK taxes. Delivery charges (if any) will be outlined clearly before checkout and added to your total during the order process.
Payment can be made using the secure online payment methods provided at checkout. Your order will not be processed until payment has been received in full. Payment methods may include debit/credit cards and other secure payment gateways as displayed on our website. Kenton Florist does not store or have access to any payment card details entered into our website; all transactions are handled by authenticated third-party payment providers.
Our delivery service operates across Kenton and adjacent areas as detailed on our website’s delivery policy page. Delivery times and dates are subject to availability and are contingent on external factors, including weather conditions and traffic. While we endeavour to meet requested delivery dates and times for online flower delivery within Kenton, these cannot be guaranteed. Orders placed for same-day or next-day delivery are subject to cut-off times published on our website.
In the event a recipient is unavailable at the delivery address, we will attempt to leave the flowers in a safe location or with a neighbour. A delivery note will be left at the recipient’s address where possible. Deliveries are deemed complete when flowers are delivered to the specified location, even if not handed directly to the recipient.
If you wish to amend or cancel your order, please contact us as soon as possible after placing your order. For orders scheduled for delivery, amendments or cancellations must be requested at least 24 hours prior to the selected delivery date. Where possible, we will accommodate changes to your order.
For cancellations made within the permitted period (a minimum of 24 hours’ notice), a full refund will be issued by the method of payment used for the original purchase. We cannot accept cancellations or changes for orders already prepared, dispatched, or delivered.
Should you wish to cancel the order after dispatch, no refund can be given due to the perishable nature of the items. This does not affect your statutory rights in the event of faulty products.
We allow you to include personal messages with your order. Please ensure these do not include language that is offensive, inappropriate, or illegal. Kenton Florist reserves the right to refuse to pass on any message deemed unsuitable or to contact you for clarification if required.
Special requests for specific flowers, colours, or delivery times are welcomed but cannot be guaranteed. We will make reasonable efforts to accommodate such requests when possible.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, your right to cancel does not apply to goods made to your specification or goods that are liable to deteriorate or expire rapidly, such as cut flowers. However, if your order has not been prepared or dispatched, please contact us at the earliest to discuss possible cancellation.
Due to the perishable nature of flowers, we cannot accept returns unless the flowers are proved to be faulty or damaged upon arrival. If you believe your order is incorrect, incomplete, or the flowers are not in good condition on receipt, you must notify us within 24 hours of delivery with photographic evidence. Kenton Florist will, at its discretion, offer a replacement, an alternative arrangement, or a full/partial refund depending on the circumstances.
Customer satisfaction is highly important to us, and we encourage you to contact us promptly with any issues concerning your flower delivery to Kenton or the surrounding regions. Each complaint will be investigated thoroughly, and a resolution will be offered in line with your statutory rights.
Kenton Florist may offer promotional codes or discounts from time to time. These are subject to specific terms provided at the time of issue and cannot be used in conjunction with any other promotion or on past orders. We reserve the right to withdraw or amend offers at any time without prior notice.
Kenton Florist aims to ensure that all products supplied comply with their descriptions and are delivered in good condition. However, except in cases of death or personal injury caused by our negligence, our total liability to you for any loss or damage arising in connection with the contract is limited to the total price paid by you for the relevant products.
We are not liable for any indirect, special, or consequential loss, including loss of enjoyment, data, or business, resulting from the use (or inability to use) our products, website, or delivery service. Kenton Florist is also not responsible for any failure to perform its obligations where such failure is due to events beyond our reasonable control (force majeure), such as natural disasters, wars, strikes, or interruptions to service providers.
Kenton Florist does not guarantee that the website will be free from interruptions or errors and will not be liable for any downtime, technical failures, or loss of information resulting from online transactions.
You agree to use the Kenton Florist website for lawful purposes only. You must not use the website in any way that causes, or is likely to cause, detriment or disruption to its operation or otherwise breach applicable law or regulation. All content, including images, descriptions, and designs, remain the intellectual property of Kenton Florist and may not be used or reproduced without written permission.
Kenton Florist respects your privacy and is committed to processing and protecting all personal data in accordance with applicable data protection legislation. Your personal information is used solely to process your order, arrange delivery, and improve our services. Please refer to our privacy policy for further details regarding the collection and use of personal data.
These Terms and any disputes arising in connection with them shall be governed and construed in accordance with the laws of England and Wales. By placing an order, you irrevocably agree to submit to the exclusive jurisdiction of the English courts in respect of any claims or disputes regarding these Terms.
Kenton Florist reserves the right to update or amend these Terms at any time. Any such changes will be posted on this page, and it is your responsibility to check the Terms prior to placing each order. Continued use of our website constitutes acceptance of the version of Terms in force at that time.
If any provision or part-provision of these Terms is found to be illegal, invalid, or unenforceable by any court or competent authority, that provision shall be deemed deleted, and the remainder of these Terms shall continue in full force and effect.
Should you require further clarification of these Terms or assistance with an order for flower delivery within Kenton or any of the surrounding locations, please contact our team via the methods outlined on the website. We endeavour to respond to all queries promptly.
Thank you for choosing Kenton Florist for your online flower delivery needs in Kenton and its surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kenton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kenton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
