At Kenton Florist, we take pride in delivering only the freshest flowers to our customers. Whether arranging a bespoke bouquet or a grand floral display, your satisfaction is at the heart of all we do. Our fresh flowers guarantee ensures that all blooms arriving at your Kenton home or business are vibrant, healthy, and designed to last several days in optimal condition.
If your flowers arrive damaged or not as ordered, please contact us straight away. We understand the importance of first impressions, especially with floral gifts, so if there are any issues upon delivery, we want to put things right promptly. Please report any damage within 24 hours of delivery and provide photos to help us address the matter quickly and effectively.
We carefully select and prepare every bouquet to guarantee lasting freshness. Typically, with proper care, your Kenton Florist arrangement will remain fresh and beautiful for at least five days from delivery. If your bouquet wilts or fails to meet that standard within this initial window, please let us know so we can review and resolve the issue for you.
Your satisfaction is our top priority. In the rare event you are unhappy with the quality or condition of your flowers, we offer flexible solutions tailored to your needs. These may include:
Refunds will be processed according to your original method of payment. Replacements or refunds must be requested within 48 hours of your flower delivery to ensure prompt assistance.
If for any reason you need to make a complaint, we promise to deal with your concerns fairly and as quickly as possible. Please provide your order details and a clear description of the issue, along with any relevant photographs if applicable. Our experienced Kenton Florist team will review your case and respond within 1-2 business days with a proposed solution. We are committed to transparency, communication, and resolving every complaint to your satisfaction.
Kenton Florist is proud to serve households and businesses throughout Kenton and surrounding areas. Our reputation is built on reliable service, craftmanship, and our unwavering fresh flowers guarantee. Thank you for choosing us, and please rest assured that we are here to make your flower experience delightful from order to delivery and beyond.
If you have any questions or require assistance related to returns, refunds, or complaints, please visit our shop or contact us using the details provided on our contact page.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
